Returns And Refund Policy
Any item(s) that you wish to return must be sent back to the fulfilment centre that dispatched your order; this should be carried out within 14 calendar days from the date you received the goods.
Return item(s) purchased from Equine Nutrition.vet must be factory sealed and unused.
Once we have received your returned item(s) we will issue a refund for the goods purchased; you will be notified of your refund via an email confirmation.
Return ID: (PUT YOUR ORDER NUMBER HERE)
Unit 63 Mantra House
Equine Nutrition.vet does not offer 'free returns,' the cost of returning goods will be down to the consumer. In the interest of security, we also recommend choosing a tracked delivery service to return your goods, to avoid any missing in transit issues.
To make a return, you must first email us at firstname.lastname@example.org stating your name, order number and reason for return, we will then provide you with the appropriate instructions for returning your item depending on your location.
Refunds will be minus all shipping costs incurred by Equine Nutrition.vet when dispatching your goods and may take from 3 to 5 working days to appear in your account.